Refund Policy of Smart Car Key Pty Ltd

This Refund Policy (“Policy”) applies to the following purchases: Smart Car Key devices
  1. General

    1. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
    2. Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law .
    3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
  2. Australian Consumer Law

    1. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
    2. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
    3. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission .
    4. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law ) then you may be entitled to a replacement or refund. 
    5. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
     
  3. Cancellation and Change of Mind

    1. In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:
      1. You notify us within 28 days of receipt.
      2. In the case of services, the services have not already been performed.
      3. The following conditions are satisfied:
        Product is returned in original condition and packaging. The product is un-used.
        All returned product will be inspected and reviewed for credit.
        Smart Car Key reserves the right to charge a 15% restocking fee at its discretion.
     
  4. Products Damaged During Delivery

    1. In the event that the product you ordered has been damaged during delivery:
      1. Please contact us as soon as possible.
      2. Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
    2. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product.
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  6. Exceptions

    1. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
      1. You misused the said product in a way which caused the problem.
      2. You knew or were made aware of the problem(s) with the product or service before you purchased it.
      3. You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted or the product was incorrectly installed and caused the product to fail.
      4. Any other exceptions that apply under the Australian Consumer Law.
     
  7. Shipping Costs for Returns

    1. In the event that a product you have purchased is faulty due to a manufactures fault we shall bear the cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.
    2. If the Returned Product is faulty due to incorrect installation or you have misused the product or you have tampered with the product then you are responsible for the cost of shipping for the Product to be returned to us. 
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  9. Response Time

    1. We aim to process any requests for repairs, replacements or refunds within 3 days of receipt.
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  11. How to Return Product

    1. You can contact us on the email at the end of this Policy to discuss a return using the information.
    2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
    3. To be eligible for a refund, repair or replacement, you must provide proof of purchase.
    4. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
     
  12. Contact Us

    1. If you wish to speak to us about this Policy or about any refund, repairs or  replacements, please contact us at info@smartcarkey.com.au